Terms of Use for 

1. Introduction and Acceptance of Terms
1.1 Welcome to ShoutAndScream.org (referred to as “the Service”, “we”, “us”, or “our”). By accessing or using our mental health support services, you agree to be bound by these Terms of Service.

1.2 These terms form a legally binding agreement between you (the “User”) and ShoutAndScream.org, governing your use of our premium rate phone-based mental health support services.

2. Service Description
2.1 ShoutAndScream.org provides mental health support services via premium rate telephone lines, which are subject to specific charges as outlined in Section 4.

2.2 This service is designed to offer confidential mental health support and guidance through telephone consultations.

3. Eligibility and User Requirements
3.1 Users must:

• Be 18 years of age or older
• Reside in the United Kingdom
• Be capable of understanding and agreeing to these terms

3.2 By using our service, you confirm that you meet these eligibility criteria.

4. Premium Rate Service Charges
4.1 Our service uses premium rate telephone numbers regulated by Ofcom. Users should note:

• Calls are charged at a higher rate than standard calls
• Charges begin from the moment the call connects
• Rates vary depending on the telecommunications provider

4.2 Current call rates:

• Standard Rate: £0.13 per minute (including VAT)
• Connection Charge is levied where applicable

4.3 The exact charges are displayed before the call begins, in compliance with Ofcom regulations.

5. Billing and Payment
5.1 Charges for our premium rate service are:

• Processed through the user’s telephone service provider
• Added to the user’s phone bill or deducted from prepaid credit
• Non-refundable once the call connects

5.2 Users are responsible for all charges incurred during their use of the service.

6. Service Limitations and Disclaimers
6.1 Our service provides supportive guidance but does not replace:

• Emergency medical services
• Immediate psychiatric intervention
• Comprehensive medical diagnosis

6.2 For medical emergencies, users are strongly advised to:

• Call 999 immediately
• Seek local emergency medical assistance
• Contact their general practitioner

7. Confidentiality and Privacy
7.1 We are committed to maintaining user confidentiality in line with:

• UK Data Protection Act 2018
• UK GDPR (General Data Protection Regulation)
• Professional counselling and mental health support ethical standards

Please refer to our Privacy Policy for further details.

7.2 Confidentiality may be limited in situations where:

• There is a risk of harm to self or others
• Legal requirements mandate disclosure
• Supervision or clinical oversight requires case discussion

8. Consent and Informed Use
8.1 By using our service, users explicitly:

• Consent to premium rate service charges
• Acknowledge the service’s limitations
• Agree to provide accurate personal information
• Understand the potential costs involved

8.2 Users may terminate the call at any time, but charges will apply for the connected duration.

9. Technical Considerations
9.1 Service availability depends on:

• Telecommunications infrastructure
• The user’s phone service provider
• Network connectivity

9.2 We are not responsible for:

• Dropped calls
• Poor call quality
• Technical interruptions

10. Complaints and Dispute Resolution
10.1 Users experiencing issues can:

• Contact customer support at support@shoutandscream.org
• Raise concerns with their telecommunications provider
• File a complaint with Ofcom if unresolved

11. Modification of Terms
11.1 We reserve the right to modify these terms with 30 days’ notice.

• Notifications will be published on our website
• Continued use of the service implies acceptance of the updated terms

12. Contact Information
12.1 ShoutAndScream.org

• Registered Address: [Complete Registered Address]
• Customer Support: support@shoutandscream.org
• Ofcom Registration Number: [Insert Number]

13. Governing Law
13.1 These terms are governed by and construed in accordance with the laws of England and Wales.

14. Acknowledgement
14.1 By using ShoutAndScream.org’s premium rate mental health support service, you confirm that you have read, understood, and agree to these terms.

Ofcom Premium Rate Service Guidelines Compliance Statement
This service complies with Ofcom’s Premium Rate Service Code of Practice and all relevant telecommunications regulations.